CUSTOMER CARE

PRODUCTION / SHIPPING / LEAD TIMES

- Order preparation: 24/48 hours if stock is available.
- Order preparation IKAT collection or engraved items: Being handmade production on demand, the production time is 5 to 7 working days.
- Shipping orders: 24 hours after order preparation.

International orders are shipped via postal service Worldwide Expedited. The days of send is around 3-20 days (depends of country).

RETURNS / EXCHANGES

Returns on items purchased directly from Fuster’s online shop are eligible for returns within 30 days from the date of shipment. Proof of purchase and original packaging are required for eligibility. Returned items must be in new condition with no signs of use. Please include a copy of your invoice or order confirmation with "Return" or "Exchange" written on it. For inquiries regarding an exchange, please contact info@fusters.com (Note: Exchanges are accepted for equal or lesser value of original purchase). No authorization needed for returns as long as it is within 30 days of shipment. Once received, your new exchange will ship within 2-3 weeks OR you will be issued a refund including a confirmation email of the cancellation of your order.

WARRANTY

Do not return your Fuster’s product to a store. Retailers are not authorized to provide warranty service on Fuster’s products.

Fuster’s warrants products against manufacturing defects in materials and workmanship for a period of six months. Fuster’s reserves the right to determine manufacturing defects and requires proof of purchase from an authorized Fuster’s retailer to qualify products as warrantable. If a product is deemed defective, Fuster’s will repair or replace the item at no cost to you. If a product is not considered to be defective (scratched lenses are not considered defective), Fuster’s will repair the item at a reasonable charge.

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PRIVACY POLICY

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.

How do we use the information gathered?

Any of the information we collect from you may be used in one of the following ways:

TO PROCESS TRANSACTIONS

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason other than for the express purpose of delivering the purchased product or service requested.

TO SEND PERIODIC E-MAILS

The e-mail address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional Fuster’s news, updates, promotions, related product information, etc. If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.

How are cookies used?

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and retain certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about the site traffic and site interaction so we may better offer site experiences and tools in the future. We may contract with third-party service providers to assist us in better serving our site visitors.

Do we disclose information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, this does not include trusted third parties who assist us in operating our website, conducting our business, or providing service to our customers, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy

This online privacy policy applies only to information collected through our website and not to information provided offline. By using our site, you consent to our website's privacy policy. We reserve the right to make changes to this policy at any time, in which instance such changes will be reflected on this page. It is the responsibility of the site visitor to review the current privacy policy on the date of site engagement.